Category: Management

Dec 22, 2025

Errol Allen

What Is Process Mapping? Process mapping is the practice of visually documenting how work flows from start to finish across people, roles, and systems within a business. Why Growing Businesses Need Process Mapping Growth introduces complexity: More employees More customers More handoffs More systems Without documented workflows, growth creates chaos. Process mapping replaces chaos with […]

Dec 22, 2025

Errol Allen

Why Employees Don’t Follow Processes Employees don’t follow processes because the processes are unclear, undocumented, outdated, or disconnected from how work actually gets done. Most breakdowns happen at handoffs between roles, not within individual tasks. The Myth: “Employees Just Don’t Care” When leaders say “my team won’t follow processes,” they often assume the issue is: […]

Nov 05, 2025

Errol Allen

Why Business Process Mapping Comes First You can’t improve—or automate—what you can’t see. Business process mapping converts daily work into visual flows your team can understand at a glance. It’s the foundation under SOPs, KPIs, training, quality, and ultimately, scale. What a Good Map Shows Start and finish for the customer’s request Roles and handoffs […]

Nov 05, 2025

Errol Allen

The Cost of Invisible Bottlenecks Delays, rework, and “firefighting” are symptoms of process drift—work evolving without design. A process improvement consultant helps you find root causes, not just treat symptoms, using data and business process mapping to target the highest-leverage fixes. Improvement Starts With a Map Process mapping is the evidence base. We capture how […]