Why Company Leaders Are Reluctant to Make Good Processes a Priority

Mar 17, 2024

Errol Allen

In today’s fast-paced business environment, the importance of efficient and effective processes cannot be overstated. Yet, despite the clear benefits of having well-defined processes in place, many company leaders are reluctant to prioritize process improvement initiatives. In this blog, we will explore some of the reasons behind this reluctance and discuss the implications for organizational […]

Good Processes: The Silent Guardians Against Customer Complaints

Jan 22, 2024

Errol Allen

In the dynamic landscape of business, the persistent ring of a customer complaint can be disconcerting. It not only disrupts the seamless flow of operations but can also tarnish the carefully crafted image of your brand. The question then arises: Can good processes be the silent guardians that keep your phone from incessantly ringing with […]

Harmony in Action: How Efficient and Effective Processes Create Internal Satisfaction

Jan 18, 2024

Errol Allen

In the dynamic realm of business operations, the efficiency and effectiveness of processes are not solely external customer concerns. The impact of streamlined workflows resonates internally, shaping the overall satisfaction and productivity of a company’s workforce. This blog explores the profound connection between well-crafted processes and internal job satisfaction, shedding light on how the optimization […]

Connecting KPIs to Processes: (So Accountability Becomes Visible)

Aug 28, 2023

Errol Allen

Most companies track KPIs — but KPIs alone don’t improve performance. KPIs only improve when they are connected to the process that creates the result. Without process connection, KPIs become: scoreboards instead of improvement tools lagging indicators instead of actionable metrics reporting exercises instead of accountability drivers If a KPI doesn’t change behavior in the […]