Category: Management

Haste Makes Waste Boy

“Haste makes waste boy.” I heard this statement from my Dad a lot as a kid. I would often get in a hurry which usually resulted in me making mistakes. In one instance, there was a hole in a heater hose in my car. In my haste to change the hose, I created a bigger […]

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A Boss vs A Leader

The difference between a boss and a leader: A boss thinks their opinion is the only one that matters. A leader knows the importance of taking the opinion of others into consideration. A boss demeans and disrespects those who can contribute to the success of the entity. A leader understands the importance of everyone’s contribution […]

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The Impact Of Performance Goals On Customer Service

Does this sound familiar? “I can’t possibly complete all of this work and meet the goals to receive a raise. It just doesn’t seem fair. I don’t think management understands what it takes to actually do this job”. Employees today are experiencing more stress than ever in this era of economic uncertainty. It’s very important […]

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