6 Consequences of Broken Processes (and How to Fix Them)

Jul 14, 2023

Errol Allen

Most businesses don’t fail because of bad employees. They fail because of bad processes. Processes get created unintentionally — through memory, habit, assumptions, and individual preference. As the business grows, what used to work when the team was small can no longer support the volume, speed, or complexity of operations. What shows up as “execution […]

Why Companies Don’t Document Their Processes (and How to Fix It)

Mar 24, 2023

Errol Allen

Most companies know they should document their processes. But they don’t. Not because the work isn’t important — but because documenting the process feels: Time-consuming. Overwhelming. Hard to start. So the business continues relying on tribal knowledge — the “unwritten rules” inside people’s heads. The risk?When key employees leave, the knowledge leaves with them. Companies […]

Commitment – The Key Ingredient to Process Documentation

Mar 24, 2023

Errol Allen

Process documentation is a key element of any successful business. It is the foundation that provides structure and consistency in all aspects of operations. But committing to process documentation requires dedication, attention to detail and commitment from all parties involved. Without this commitment, processes will quickly become outdated, inefficient, or completely irrelevant and may even […]

People VS Process

Apr 20, 2022

Errol Allen

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent. Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]