Category: Management

Jan 18, 2024

Errol Allen

In the dynamic realm of business operations, the efficiency and effectiveness of processes are not solely external customer concerns. The impact of streamlined workflows resonates internally, shaping the overall satisfaction and productivity of a company’s workforce. This blog explores the profound connection between well-crafted processes and internal job satisfaction, shedding light on how the optimization […]

Aug 28, 2023

Errol Allen

Most companies track KPIs — but KPIs alone don’t improve performance. KPIs only improve when they are connected to the process that creates the result. Without process connection, KPIs become: scoreboards instead of improvement tools lagging indicators instead of actionable metrics reporting exercises instead of accountability drivers If a KPI doesn’t change behavior in the […]

Jul 14, 2023

Errol Allen

Most businesses don’t fail because of bad employees. They fail because of bad processes. Processes get created unintentionally — through memory, habit, assumptions, and individual preference. As the business grows, what used to work when the team was small can no longer support the volume, speed, or complexity of operations. What shows up as “execution […]

Mar 24, 2023

Errol Allen

Most companies know they should document their processes. But they don’t. Not because the work isn’t important — but because documenting the process feels: Time-consuming. Overwhelming. Hard to start. So the business continues relying on tribal knowledge — the “unwritten rules” inside people’s heads. The risk?When key employees leave, the knowledge leaves with them. Companies […]