Operations Consultant | Customer Service Expert | Author | Public Speaker | Workshop Facilitator
Customer Service Guru – According to the Silicon Valley Dictionary
Someone who is an expert within the field of serving customers. They are skilled in motivating staff with new ideas and by speaking about the importance of customer service. Errol Allen is a very skilled customer service guru.
Internationally known operations consultant, speaker, author and customer service expert Errol Allen provides practical advice and solutions garnered from over 25 years of hands – on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with companies such as ADT Security Systems, TCI Cablevision, The Houston Post, Excel Communications, e-talk and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and understands that a “systems” orientation is crucial to providing excellent customer service.
He assists his clients by facilitating interdepartmental process improvement projects to insure efficient service delivery to both internal and external customers. As a “hands-on” consultant, Errol takes an active role with clients, from riding along with field personnel to spending time with customer service personnel as they take customer calls. He maps out his clients’ work processes and creates procedures manuals. He also helps with identifying customer centered key performance indicators and the internal processes that impact indicator results. Errol also develops and implements simple solution tools that clients utilize to improve the level of service provided inside and outside of the company.
Errol shares his operations and customer service expertise as a contributing writer for The Houston Business Journal and Small Business Today Magazine. In his quest to acknowledge the receipt of great customer service, Errol personally awards his “Now That’s Customer Service! Award to deserving employees or companies. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. He has also participated as a workshop leader at the University of Houston’s Small Business Development Center, the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program, the Houston Association of Realtors and with the Service Corporation of Retired Executives (SCORE). Get your copy of Errol’s book – “Keys To Delivering Amazing Customer Service!”
“We hired Errol to help us with our customer service. We had no idea what we were asking him was so vague. After one meeting with Errol we had a much better understanding of how to create a better customer experience. Errol is a hands on consultant helping with the implementation of his ideas not just giving you an idea and hoping you implement it. Because of Errol, Empire Industries now has a complete set of systems manuals, process flows, form letters and emails and phone scripts. This ensures our team creates the same experience for the customer each time which is the very foundation of great customer service.”
Pete Neubig – Operations Partner – Empire Industries Property Management
“Errol Allen was extremely effective during his consultative engagement in the Summer of 2013. His passion for customer service and processes was prevalent throughout his time with our business. His primary role was to identify processes that could be improved for our service business. We quickly determined from our breakout sessions that going digital was the answer. We were able to implement technology that did away with paper invoicing and digitized the whole process saving numerous hours and inefficiencies. In addition, Errol helped document a new hire training guide that was fundamental to our business for the on boarding of new staff at the basic level. Lastly, Errol’s personal dedication to the success of the project was greatly appreciated. He was always available to discuss ideas, events, problems that were ongoing while he was with us even though they were beyond his scope. We at Sears Garage Solutions wish him the best in his endeavors and know that he will be very successful with his approach on people and processes.” Masroor Fatany – Franchise Owner – Sears Garage Solutions
“In our continued effort to provide extraordinary customer service, we recently had Errol Allen come speak to our team here at the Drury Inn & Suites in SugarLand. To our delight, Errol designed his presentation to be specific to our hotel which made his material extremely interesting, impactful and even more practical. We felt strongly enough about Errol’s presentation and subsequent positive response from everyone, that we have already scheduled him for a return engagement. Thank you Errol!” Rosielee Frank General Manager Drury Inns & Suites Sugar Land, TX