Tag: business process mapping

Mar 26, 2024

Errol Allen

The Consequences of Employees’ Non-Adherence to Processes And Why It’s a Leadership, Not Employee, Problem Every leader has experienced that moment when a task is delivered late, incorrectly, or inconsistently — and the root cause traces back to one simple issue: Someone didn’t follow the process. But what looks like an “employee problem” is almost […]

Mar 17, 2024

Errol Allen

In today’s fast-paced business environment, the importance of efficient and effective processes cannot be overstated. Yet, despite the clear benefits of having well-defined processes in place, many company leaders are reluctant to prioritize process improvement initiatives. In this blog, we will explore some of the reasons behind this reluctance and discuss the implications for organizational […]

Mar 14, 2024

Errol Allen

In the intricate dance of business operations, seamless transitions between different stages of a process are vital. These transitions, often referred to as handoffs, are critical moments where the baton of responsibility is passed from one individual or department to another. When executed effectively, handoffs ensure continuity, efficiency, and accuracy in the workflow. However, when […]

Jan 22, 2024

Errol Allen

In the dynamic landscape of business, the persistent ring of a customer complaint can be disconcerting. It not only disrupts the seamless flow of operations but can also tarnish the carefully crafted image of your brand. The question then arises: Can good processes be the silent guardians that keep your phone from incessantly ringing with […]