Tag: CEO

Nov 19, 2024

Errol Allen

Handoffs are a critical part of any business process, involving the transfer of responsibility from one person, team, or department to another. Whether it’s handing off a customer order from sales to operations, transferring a patient between healthcare providers, or moving a project between departments, handoffs are moments of vulnerability in any workflow. Without proper […]

Nov 12, 2024

Errol Allen

In many businesses, approvals are a necessary checkpoint to maintain quality, compliance, and accuracy in various processes. However, over time, a heavily approval-dependent culture can become a bottleneck. Too many required approvals can create unnecessary delays, slow down operations, and lead to frustration among employees. These delays can even affect customer satisfaction as processes grind […]

Sep 30, 2024

Errol Allen

In service-related industries, such as healthcare, hospitality, financial services, and consulting, efficient processes are crucial to the delivery of high-quality customer experiences. Unlike product-based businesses where tangible goods can mask certain inefficiencies, service industries are more exposed. The value lies in the experience, speed, reliability, and consistency of the service delivered, which makes well-documented and […]

Sep 20, 2024

Errol Allen

In today’s fast-paced business environment, having streamlined and efficient processes is essential for success. But simply creating processes isn’t enough — you need to ensure that they’re performing at their best. Measuring process performance allows businesses to gauge the effectiveness of their operations, identify areas for improvement, and make data-driven decisions to boost productivity and […]