Voice of the Customer – Attributes of an Effective System – Part 2
Nov 09, 2012
Errol Allen
In our last voice of the customer discussion, we focused on four attributes of an effective system according to John Goodman, author of Strategic Customer Service : 1. Unified Management of the Program 2. A Unified Data Collection Strategy 3. Integrated Data Analysis 4. Proactive Distribution of the Analysis. In this article, we’ll discuss Goodman’s […]
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