Tag: customer service consultant

Sep 06, 2012

Errol Allen

Over the years that I’ve spent in and around the customer service industry, lots of changes have occurred. Methods of interacting with the customer. The variety of ways customers interact with companies. Monitoring and measuring employee performance. Metrics and more metrics. This methodology vs that methodology. These changes have often helped in creating a better […]

Aug 06, 2012

Errol Allen

As a former customer service manager, I know the position requires one to possess a balance of operational knowledge and people skills. Both are necessary for insuring the best possible experience for both team members and customers. Here are a few tips on managing this balancing act: Remember that your employees are people. Often times […]

Aug 06, 2012

Errol Allen

It‘s important to know how your customer feels about your product or service. Your customer’s voice bears paying attention to, as the success of your business depends upon your willingness to listen to how your customer feels about your product or service. It’s also important to monitor your operation for issues that may create negative […]

Aug 06, 2012

Errol Allen

As one of America’s “baby boomers”, I often think about the healthcare industry’s role in meeting the medical needs of this group of citizens. Current statistics indicate that this group represents 26% of the U.S. population. As much as we don’t like to think about it, health issues are more likely to arise as we […]