Tag: Customer service

Nov 09, 2012

Errol Allen

I received this customer service story from a member of a local organization here in Houston, Tx. This member volunteers as a liaison between new members and the organization. She received a phone call from a new member regarding the location of an organizational committee meeting. It appears that the new member was at the […]

Oct 08, 2012

Errol Allen

A good friend of mine here in Houston recently underwent hip replacement surgery. He’s now recovering at home and receiving both physical and occupational therapy. For a while, both therapies took place on the same day of the week – Monday, Wednesday, and Friday. My friend is comfortable with this schedule as it allows for […]

Oct 08, 2012

Errol Allen

In a perfect customer service world, we would never have to tell a customer “no.” But in real life, there are situations in which it is unavoidable. No one likes to be told “no,” and it can create a negative environment that has to be overcome. Karen Leland and Keith Bailey address some reasons you […]

Oct 08, 2012

Errol Allen

I’ve noticed something different about today’s customers. Unlike the customer of yesteryear who did not have easy access to product information and multiple avenues by which to locate and purchase products, the customer of today can easily access information, compare prices and formulate product or service questions in the comfort of their home or office. […]