Tag: employee morale

Managing for Great Customer Service

As a former customer service manager, I know the position requires one to possess a balance of operational knowledge and people skills. Both are necessary for insuring the best possible experience for both team members and customers. Here are a few tips on managing this balancing act: Remember that your employees are people. Often times […]

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Uh No! I Have To Go!

As most of you can tell, I love writing and sharing my customer service knowledge. I thought about approaching several business-related magazines in regard to submitting articles for consideration. After an unsuccessful search of the website of a well-known national magazine for their article submission criteria, I decided to just call the publishing company. The […]

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