Tag: process improvement

Jun 07, 2024

Errol Allen

The terms “process” and “system” are often used interchangeably, but they have distinct meanings, especially in the context of business operations and management. Understanding the difference between these two concepts is crucial for effectively organizing and optimizing workflows. Here’s a breakdown of the key differences: Process Definition: A process is a series of actions or […]

Jun 03, 2024

Errol Allen

The client onboarding process is a crucial stage in the client-business relationship. It sets the tone for future interactions, establishes expectations, and is often the first substantial experience a client has with your business. A tight, well-organized onboarding process can make a significant difference in client satisfaction, retention, and overall business success. Here are four […]

May 30, 2024

Errol Allen

In the complex web of modern business operations, processes are the invisible threads that hold everything together. Whether it’s a small startup or a multinational corporation, having well-defined processes is crucial for ensuring efficiency, consistency, and quality. Beyond the confines of individual companies, processes also play a significant role in the broader economy and society. […]

May 29, 2024

Errol Allen

  As a consultant, I have encountered the scenario where a salesperson is loved for their contribution to revenue, but hated by operations personnel. This is a touchy topic, but I believe in dealing with the truth – Some salespersons negatively impact operations and appear only concerned with their commission. In any organization, the synergy […]