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I stopped by the cleaners to drop off a couple of suits the other day and walked into a full blown verbal altercation between the counter attendant and a customer.…

I called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home.  After explaining to the customer service…

My wife decided to stop by the post office last Friday to mail a couple of packages for a client. It was probably around 12:30pm or so when she arrived. She…

If  you are a small business owner, its very important to pay attention to your customer service delivery program. After spending money for your website (search engine optimized of course),…