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helloFundamentals
Don’t Skip the Fundamentals!

It’s important to remember that being fundamentally sound will certainly help in the quest to operate a successful company. Now one can have a great product or service to offer to one’s market, but it’s the ability to operate in an efficient, employee and customer-friendly manner that will lead to long-term success. Here are a […]

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helloIncreasing Customer Retention
4 Steps to Increasing Customer Retention

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are […]

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helloInternal Communication Does Create Customer Experiences
Internal Communication Does Create Customer Experiences

Internal Communication In my role as an operations consultant, one of my primary goals when on a client assignment is to ascertain the level of internal communication across departments. I believe this is important as the level of service received by the paying customer is directly impacted by how well internal departments communicate with one […]

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helloChange Implementation Does Create Customer Experiences
Change Implementation Does Create Customer Experiences

Change is a natural part of any vibrant enterprise. New services or products can certainly contribute to a company’s bottom line. An important item to consider when making changes is the implementation strategy necessary to ensure a positive impact on both customers and employees. My Dad had a saying when I was a kid – […]

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