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helloRetaining Employees When Your Company Starts to Grow
4 Steps to Retaining Employees When Your Company Starts to Grow

One of the main goals of a business is to establish a consistent pattern of growth. It’s what keeps the business alive. When a small business experiences the good fortune of an extended growth period, it’s critical to maintain a low employee turnover rate. Here are 4 steps to retaining employees when your company starts […]

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helloWhen the Leader is the Problem
When the Leader is the Problem

As an operations/customer service consultant, I get a first-hand view of the internal workings of multiple companies. I have the privilege to observe corporate chemistry – how leadership interacts with employees, how employees interact with leadership, how employees interact with one another and how leaders and employees interact with customers. I get to observe unspoken […]

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helloFundamentals
Don’t Skip the Fundamentals!

It’s important to remember that being fundamentally sound will certainly help in the quest to operate a successful company. Now one can have a great product or service to offer to one’s market, but it’s the ability to operate in an efficient, employee and customer-friendly manner that will lead to long-term success. Here are a […]

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helloIncreasing Customer Retention
4 Steps to Increasing Customer Retention

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are […]

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