How Processes Impact Your Customer Service Survey Results

Customer service surveys are not just about rating the friendliness of your support staff or the speed of resolution. Behind each survey response lies a complex interplay of operational processes that shape the overall customer experience. In this blog post, we’ll explore the profound impact that your operations processes can have on the results of […]

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Connecting KPIs to Processes: Enhancing Performance and Decision-Making

Key Performance Indicators (KPIs) serve as critical metrics that organizations use to evaluate their progress and success. When effectively connected to processes, KPIs provide valuable insights into the health and efficiency of operations, enabling data-driven decision-making and continuous improvement. In this blog article, we’ll explore the importance of connecting KPIs to processes and how this […]

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5 Reasons Why Employees Resist Process Documentation and How to Overcome the Challenges

Process documentation is an essential aspect of business operations, providing clarity and consistency in workflows. However, many organizations face challenges when it comes to getting employees on board with process documentation initiatives. Most people are not even aware how undocumented business processes can affect employees. In this blog, we will explore some of the common […]

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Why Creating SOPs is the Last Step in Process Documentation

Standard Operating Procedures (SOPs) are vital tools for organizations seeking to streamline operations, maintain consistency, and enhance overall efficiency. They act as comprehensive guides that outline step-by-step instructions for various tasks and processes. While SOPs are undoubtedly crucial, they should not be the starting point when documenting processes. Rather, they should be the culmination of […]

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