73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
During my career in the customer service industry, I have often witnessed (along with being subjected to ) an imbalance in the level of value exhibited toward employees who are in turn expected to value the customers. Companies often forget that employees are humans…
Read moreMy wife recently visited a major retail pharmacy with her mother to pick up medications. They arrived at the drive-through window about 30 minutes before closing and were immediately subjected to rude and abrupt behavior. Upon receiving the medications, her mother noticed that…
Read moreCustomer retention can be considered the heartbeat of a company. In other words, without customer retention, your business is probably close to being non-existent. How does one maintain a high level of customer retention? Let’s consider one statistic: 68% of…
Read moreIn today’s highly competitive business environment, it’s important to understand the need for developing and implementing a customer service strategy. A customer service strategy details how you will interact with your customer – from your first contact through the life…
Read moreMost businesses have someone who greets their customers either by taking an incoming call or in person at the business location. The way this interaction is handled can lead to the acquisition of a new customer or the retention…
Read moreI recently visited a local electronics retailer in search of a new television. I had a particular brand in mind, but was unable to locate it. A sales person was nearby, so I asked her if the store sold the brand of…
Read moreAn important factor to remember in providing great customer service is that the customer is depending upon you and or your employees to be the expert in regards to your products/services. Whether you’re a small business owner or a manager in a…
Read moreI visited a local wine and light food establishment for a holiday social event. During my time there, I was given a tour of the facility by a member of the management team. While I expressed my fascination with the…
Read moreI stopped by the cleaners to drop off a couple of suits the other day and walked into a full blown verbal altercation between the counter attendant and a customer. I took a seat to wait my turn to check…
Read moreI called my cable TV company in an attempt to inquire about the cost to add the service to 2 additional rooms in my home. After explaining to the customer service rep the need to have 2 additional wall outlets installed, she…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
