Category: Customer Service

May 02, 2025

Errol Allen

In today’s fast-paced marketplace, customers expect quick, accurate, and seamless service—especially when it comes to receiving their orders. Whether you’re running an eCommerce store, a distribution center, or a manufacturing company, your ability to efficiently fulfill orders directly impacts customer satisfaction and business success. That’s why automating your order fulfillment process isn’t just a nice-to-have—it’s […]

Jul 16, 2024

Errol Allen

In the world of business, customer feedback is often regarded with a mixture of anticipation and apprehension. Many companies invest significant resources in collecting feedback through surveys, reviews, and direct communications, but a surprisingly large number shy away from actually listening to and acting on this invaluable data. The truth is, customer feedback is a […]

Apr 15, 2024

Errol Allen

In the fast-paced world of business, CEOs often find themselves immersed in high-level strategic planning, board meetings, and investor relations, leaving little time for direct interaction with employees on the front lines. However, there is immense value in CEOs spending a workday alongside their employees, gaining firsthand insight into daily operations, fostering connections, and driving […]

Apr 20, 2022

Errol Allen

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]