6 Outcomes When Back Office Processes Are Not Documented (and How to Fix Them)

Aug 07, 2024

Errol Allen

Most back-office problems are not people problems. They are process problems. When processes live in people’s heads instead of being documented, chaos follows: Work slows down Tasks get missed Customers feel the impact Employees get frustrated Companies don’t grow and then document processes.They document processes — then grow. ✅ Outcome #1: Work Falls Through the […]

Why Process Documentation is Not a Sexy Topic

Aug 06, 2024

Errol Allen

Process documentation is essential to any organization’s operations and efficiency. It serves as a roadmap for how tasks and activities should be performed, ensuring consistency, compliance, and quality. However, despite its importance, process documentation is often seen as a mundane and unappealing task. It’s not the glamorous side of business operations that sparks excitement or […]

This One Question Ensures Your Processes are Still Working

Jul 31, 2024

Errol Allen

In today’s fast-paced business environment, efficiency and effectiveness are paramount. Processes that once worked seamlessly may become outdated or inefficient due to evolving market conditions, technological advancements, or internal changes within a company. This reality underscores the importance of regularly reviewing and refining processes to ensure they continue to deliver desired outcomes. One powerful yet […]

You Can’t Scale Your Business Without Documented Processes

Jul 29, 2024

Errol Allen

Scaling a business is often viewed as a mark of success, reflecting growth, increased market reach, and financial stability. However, scaling is not merely about expanding your reach or increasing revenue. It also involves managing that growth effectively, which requires a solid foundation of well-documented processes. Without these processes in place, scaling can become a […]