Category: Management

Jul 24, 2024

Errol Allen

In the quest for business success, organizations often focus primarily on external factors like customer satisfaction, market share, and profitability. While these elements are undoubtedly important, internal satisfaction—particularly the satisfaction of employees—plays a critical role in achieving and sustaining business success. Building processes that prioritize internal satisfaction can lead to a more engaged, productive, and […]

Jul 19, 2024

Errol Allen

Working on processes is often a crucial part of any business operation. From improving efficiency to ensuring consistency, well-documented processes can significantly impact an organization’s success. However, despite the apparent benefits, most people dread working on processes. This blog explores the reasons behind this aversion and offers insights into overcoming these challenges. 1. Perception of […]

Jul 19, 2024

Errol Allen

In the fast-paced world of business, process documentation often takes a backseat to immediate operational demands. However, the question of whether to document only core business processes or to extend this practice across all facets of an organization is a critical consideration. While documenting core processes is undeniably crucial, limiting documentation solely to these areas […]

Jul 16, 2024

Errol Allen

In the world of business, customer feedback is often regarded with a mixture of anticipation and apprehension. Many companies invest significant resources in collecting feedback through surveys, reviews, and direct communications, but a surprisingly large number shy away from actually listening to and acting on this invaluable data. The truth is, customer feedback is a […]