Category: Management

Jan 18, 2024

Errol Allen

In the dynamic realm of business operations, the efficiency and effectiveness of processes are not solely external customer concerns. The impact of streamlined workflows resonates internally, shaping the overall satisfaction and productivity of a company’s workforce. This blog explores the profound connection between well-crafted processes and internal job satisfaction, shedding light on how the optimization […]

Mar 24, 2023

Errol Allen

Process documentation is a key element of any successful business. It is the foundation that provides structure and consistency in all aspects of operations. But committing to process documentation requires dedication, attention to detail and commitment from all parties involved. Without this commitment, processes will quickly become outdated, inefficient, or completely irrelevant and may even […]

Apr 20, 2022

Errol Allen

People VS Process When issues arise because a customer is dissatisfied or a mistake occurs, it’s commonplace to blame employees for the customer’s discontent.  Now I’m in the mindset that most people come to work to do a good job. I believe that most people do not get up in the morning thinking “I’m going […]

Apr 18, 2022

Errol Allen

Why is the customer angry? I see so much information about how to handle an angry customer. My question is – Why is the customer angry? Are multiple customers angry about the same thing? Does anybody know? I spent a lot of my corporate career asking this question. There would be discussions regarding the need […]