Tag: Business

Jan 16, 2024

Errol Allen

Customer service surveys are more than just a routine feedback mechanism; they are powerful tools that offer valuable insights into the efficiency and effectiveness of your business processes. By analyzing the feedback received from customers, organizations can uncover hidden issues, identify areas for improvement, and enhance overall operational performance. This blog explores how customer service […]

Aug 28, 2023

Errol Allen

Key Performance Indicators (KPIs) serve as critical metrics that organizations use to evaluate their progress and success. When effectively connected to processes, KPIs provide valuable insights into the health and efficiency of operations, enabling data-driven decision-making and continuous improvement. In this blog article, we’ll explore the importance of connecting KPIs to processes and how this […]

May 18, 2022

Errol Allen

Internal Customers You might be wondering – why is it important to make internal customers happy? What difference would it make? Well, if you are interested in finding out, keep on reading! During a corporate stint with a cable television service provider, I happened across a service installer with a not-so-pleasant look on his face. […]

Jul 02, 2021

Errol Allen

Internal Connectivity   While it is important to focus on sales growth and profit margins, many business owners forget to think about internal connectivity. It’s critical to understand what is connected to a company’s ability to function well internally. You know how the saying goes – “what happens on the inside becomes visible on the […]