73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
While it is critical to provide great training for your customer contact personnel, both soft skills and task specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The…
Read moreDuring my career in the customer service industry, I’ve learned the value of leaders spending time on the front lines. Often as managers and executives, the tendency to be removed from what actually happens “in the trenches” is probably more…
Read moreDistrict 7 Grill, located at 501 Pierce in the Midtown area of Houston, Tx , is one of my favorite restaurants. Not only is the food great with reasonable prices, but the customer service is impeccable. I have been a frequent…
Read moreWhile researching a new restaurant to visit, I purposely read the online reviews concerning how customers felt about the service. Luckily for me (and the restaurant), the majority of the reviews were positive. Within myself I wondered if someone affiliated with the…
Read moreAs a former front line customer service employee, I understand the feeling deep down inside that you may have when you’re not fully prepared to properly service your customers. Training must be a top priority to insure customer satisfaction and employee confidence.…
Read moreThis story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain…
Read moreOne of the primary reasons that I continue to do business with certain establishments is that they execute in a consistent manner. It doesn’t matter if I have visited the establishment 4 or 40 times, the level of service remains…
Read moreI recently decided to open a couple of bank accounts at a location that offers a few more features than my prior banking institution. Upon my arrival, the bank employee greeted me right away, asking how he could be of service. I advised…
Read moreThere is a person that many businesses fear like the plague – the disgruntled customer. The disgruntled customer is that person who is not happy with your product/service and doesn’t mind letting you know how he/she feels either via phone…
Read moreIn part one of this series, we focused on determining what’s important to your customers and utilizing surveys to allow your customers to speak about your product/service. In part 2 we will discuss two additional components of your customer retention…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
