Tag: Customer Service management

Jun 04, 2012

Errol Allen

The purpose of being in business is to grow your business over time. I can’t think of too many businesses (not any really) where the goal is to open and remain exactly the same size. The most effective way to grow your business is by retaining your present customers. Customer retention is important to the […]

May 01, 2012

Errol Allen

This story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain back to Galveston, Tx. After meeting in Barcelona and enjoying […]

May 01, 2012

Errol Allen

One of the primary reasons that I continue to do business with certain establishments is that they execute in a consistent manner. It doesn’t matter if I have visited the establishment 4 or 40 times, the level of service remains the same. I can depend on receiving A++ customer service. Customers want the comfort of […]

May 01, 2012

Errol Allen

As a former front-line customer service employee, I understand the feeling deep down inside that you may have when you’re not fully prepared to properly service your customers. Training must be a top priority to insure customer satisfaction and employee confidence. I have witnessed employee training that seemed geared toward getting employees in front of […]