Tag: Customer Service management

May 18, 2022

Admin

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

Sep 18, 2019

Admin

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]

Sep 28, 2018

Admin

Does this sound familiar? “I can’t possibly complete all of this work and meet the goals to receive a raise. It just doesn’t seem fair. I don’t think management understands what it takes to actually do this job”. Employees today are experiencing more stress than ever in this era of economic uncertainty. It’s very important […]

Aug 24, 2018

Admin

Having been in the customer service industry for 25+ years, I’ve heard, seen, attended, and listened to various programs/seminars regarding “how to handle an angry customer”. Most often, these programs/seminars are very informative and provide excellent guidance on dealing with a not-so-happy customer. My question has always been – Why is the customer unhappy and […]