Tag: Customer service

Apr 22, 2025

Errol Allen

In the world of business, systems and strategies often get the spotlight. From cutting-edge technologies to intricate growth plans, companies invest heavily in building operational frameworks. But at the heart of every successful business is a simple, foundational truth: people using processes keep the business running. It’s not just the processes or the people alone—it’s […]

Sep 30, 2024

Errol Allen

In service-related industries, such as healthcare, hospitality, financial services, and consulting, efficient processes are crucial to the delivery of high-quality customer experiences. Unlike product-based businesses where tangible goods can mask certain inefficiencies, service industries are more exposed. The value lies in the experience, speed, reliability, and consistency of the service delivered, which makes well-documented and […]

Jul 03, 2024

Errol Allen

In today’s competitive business landscape, ensuring external customer satisfaction is more important than ever. Satisfied customers are more likely to return, recommend your business to others, and contribute to your company’s long-term success. One often overlooked yet crucial factor that significantly impacts customer satisfaction is the connectivity between documented processes and the overall customer experience. […]

Apr 04, 2024

Errol Allen

In the intricate web of service-based businesses, the role of vendors often goes overlooked. While much emphasis is rightly placed on internal operations and customer interactions, the influence of vendors on business processes is significant and far-reaching. From sourcing materials to delivering services, vendors play a crucial role in shaping the efficiency and effectiveness of […]