Tag: management

Nov 13, 2024

Errol Allen

In the business world, processes are often interconnected, involving multiple teams, departments, or individuals working together to achieve a common goal. Within these collaborative efforts, “handoffs” are essential touchpoints, where one party completes their part of the task and transfers responsibility to the next. These handoffs are more than just transitions—they are crucial process triggers […]

Nov 12, 2024

Errol Allen

In many businesses, approvals are a necessary checkpoint to maintain quality, compliance, and accuracy in various processes. However, over time, a heavily approval-dependent culture can become a bottleneck. Too many required approvals can create unnecessary delays, slow down operations, and lead to frustration among employees. These delays can even affect customer satisfaction as processes grind […]

Nov 04, 2024

Errol Allen

In a world where change is constant, processes that were once efficient and effective can quickly become outdated or burdensome. In the rush to keep things running smoothly, business leaders and managers often overlook a valuable resource for process improvement—employee feedback. Specifically, regularly asking employees if their processes still work for them can yield crucial […]

Sep 30, 2024

Errol Allen

In service-related industries, such as healthcare, hospitality, financial services, and consulting, efficient processes are crucial to the delivery of high-quality customer experiences. Unlike product-based businesses where tangible goods can mask certain inefficiencies, service industries are more exposed. The value lies in the experience, speed, reliability, and consistency of the service delivered, which makes well-documented and […]