Tag: processes

How Processes Impact Your Customer Service Survey Results

Customer service surveys are not just about rating the friendliness of your support staff or the speed of resolution. Behind each survey response lies a complex interplay of operational processes that shape the overall customer experience. In this blog post, we’ll explore the profound impact that your operations processes can have on the results of […]

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Connecting KPIs to Processes: Enhancing Performance and Decision-Making

Key Performance Indicators (KPIs) serve as critical metrics that organizations use to evaluate their progress and success. When effectively connected to processes, KPIs provide valuable insights into the health and efficiency of operations, enabling data-driven decision-making and continuous improvement. In this blog article, we’ll explore the importance of connecting KPIs to processes and how this […]

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6 Consequences of Broken Processes

Processes serve as the backbone of any organization, providing structure, efficiency, and consistency. However, when processes break down or become inefficient, it can have far-reaching consequences. In this blog post, we will explore the detrimental effects of broken processes and shed light on why organizations should prioritize identifying and rectifying process failures. Decreased Productivity and […]

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