Tag: processes

Dec 19, 2023

Errol Allen

In the ever-evolving landscape of business, the difference between success and stagnation often lies in the details—specifically, in the way companies document and manage their processes. This blog delves into the tangible and intangible benefits that set companies with documented processes apart, making them not only operationally efficient but also more valuable in the eyes […]

Dec 11, 2023

Errol Allen

In the pursuit of operational excellence, identifying and rectifying process pain points is essential. These pain points are like hidden obstacles that hinder productivity and efficiency. Recognizing them is the first step towards streamlining operations and enhancing overall performance. In this article, we’ll delve into effective strategies for pinpointing process pain points within your business. […]

Dec 11, 2023

Errol Allen

Customer service surveys are not just about rating the friendliness of your support staff or the speed of resolution. Behind each survey response lies a complex interplay of operational processes that shape the overall customer experience. In this blog post, we’ll explore the profound impact that your operations processes can have on the results of […]

Aug 28, 2023

Errol Allen

Most companies track KPIs — but KPIs alone don’t improve performance. KPIs only improve when they are connected to the process that creates the result. Without process connection, KPIs become: scoreboards instead of improvement tools lagging indicators instead of actionable metrics reporting exercises instead of accountability drivers If a KPI doesn’t change behavior in the […]