6 Reasons It’s Important to Identify the Holes in Your Processes

Every business runs on processes—whether it’s how you onboard new clients, fulfill orders, manage customer service, or handle internal operations. But what happens when those processes have gaps? Often referred to as “holes,” these gaps can lead to breakdowns, inefficiencies, and customer dissatisfaction. Identifying and addressing these holes is essential for businesses that want to […]

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People Using Processes Keeps the Business Running

In the world of business, systems and strategies often get the spotlight. From cutting-edge technologies to intricate growth plans, companies invest heavily in building operational frameworks. But at the heart of every successful business is a simple, foundational truth: people using processes keep the business running. It’s not just the processes or the people alone—it’s […]

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6 Ways Checklists Can Help Guarantee Good Process Handoffs

In every organization, handoffs between departments, teams, or individuals are inevitable. Whether it’s marketing passing leads to sales, operations transitioning a project to support, or manufacturing moving finished products to logistics, these handoffs are critical process points. Unfortunately, they are also common failure points that can lead to miscommunication, delays, and inefficiencies. One of the […]

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6 Steps to Properly Automate Process Handoffs

In today’s business landscape, automation is a critical tool for streamlining operations, improving efficiency, and boosting productivity. One area where automation provides significant benefits is in process handoffs—the transition of work, information, or responsibility from one person, team, or system to another. When done manually, handoffs are prone to delays, errors, and inconsistencies. However, simply […]

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