73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be…
Read moreIn my role as an operations consultant, one of my primary goals when on a client assignment is to ascertain the level of inter-departmental communication. I believe this is important as the level of service received by the paying customer…
Read moreChange is a natural part of any vibrant enterprise. New services or products can certainly contribute to a company’s bottom line. An important item to consider when making changes is the implementation strategy necessary to ensure a positive impact to…
Read moreI have witnessed this phenomenon more than once during both my corporate career and as a consultant. Team meetings are conducted without employee input. Even when prompted with “Does anyone have questions are comments, employees are reluctant to speak up. The one…
Read moreAs a consultant, I get the opportunity to spend hour upon hour inside of client companies interacting with employees at all levels. The one thing that stands out most is the different company cultures and the impact to the…
Read moreIt’s common for businesses to engage vendors to provide services to their customers. These vendors may interact with your customers by providing product delivery, performing tasks at your customers’ site or acting as a communications point. Their role is critical…
Read moreAs I sit in the front area of a client’s business watching the walk-in traffic, one effect is constant – the excited look on most customers faces! This client is a bakery and their products are beautifully displayed in glass cases.…
Read moreWhile on a client engagement, I could hear customer service personnel repeatedly apologizing to customers. When asked why, they informed me of a scenario where customers make purchases and are promised a 24hr installation of the product by one department,…
Read moreWhen I was a kid, my father would often say “Why try to fix something with a band-aid, when you know cement is required?” Ever noticed what’s required when utilizing cement? A little more effort is required when attempting to…
Read moreIt’s important for customers and potential customers to be familiar with your brand if you want to attract and keep their business. It’s just as important to protect your brand image by consistently providing great customer experiences. Let’s take a…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
