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Processes Make the World Go Around

In the complex web of modern business operations, processes are the invisible threads that hold everything together. Whether it’s a small startup or a multinational corporation, having well-defined processes is crucial for ensuring efficiency, consistency, and quality. Beyond the confines of individual companies, processes also play a significant role in the broader economy and society. […]

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How Rogue Salespeople Impact Operations Processes

  As a consultant, I have encountered the scenario where a salesperson is loved for their contribution to revenue, but hated by operations personnel. This is a touchy topic, but I believe in dealing with the truth – Some salespersons negatively impact operations and appear only concerned with their commission. In any organization, the synergy […]

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3 Reasons the Connection Between Sales Processes and Operations Is Important

  During a client engagement, it was discovered that the sales and the new client onboarding processes were disconnected, The person responsible for onboarding new clients never received all of the required information from sales personnel to do so. I did use the word never because when I asked what percentage of the time was […]

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4 Ways Process Connectivity Impacts Productivity

In today’s digital age, process connectivity has emerged as a critical factor in driving productivity and efficiency within organizations. By ensuring seamless integration and communication between different systems, departments, and stakeholders, businesses can streamline workflows, automate tasks, and make data-driven decisions. In this blog, we’ll explore four key ways in which process connectivity impacts productivity: […]

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