Haste Makes Waste Boy

“Haste makes waste boy.” I heard this statement from my Dad a lot as a kid. I would often get in a hurry which usually resulted in me making mistakes. In one instance, there was a hole in a heater hose in my car. In my haste to change the hose, I created a bigger […]

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Internal Connectivity – 3 Ways to Determine How Well Your Company is Connected

Internal Connectivity   While it is important to focus on sales growth and profit margins, many business owners forget to think about internal connectivity. It’s critical to understand what is connected to a company’s ability to function well internally. You know how the saying goes – “what happens on the inside becomes visible on the […]

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A Boss vs A Leader

The difference between a boss and a leader: A boss thinks their opinion is the only one that matters. A leader knows the importance of taking the opinion of others into consideration. A boss demeans and disrespects those who can contribute to the success of the entity. A leader understands the importance of everyone’s contribution […]

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Think Long Term When Servicing Your Customer

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]

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