Voice of the Customer – Who’s Listening?

It‘s important to know how your customer feels about your product or service. Your customer’s voice bears paying attention to, as the success of your business depends upon your willingness to listen to how your customer feels about your product or service. It’s also important to monitor your operation for issues that may create negative […]

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Customer Service in the Healthcare Industry

As one of America’s “baby boomers”, I often think about the healthcare industry’s role in meeting the medical needs of this group of citizens. Current statistics indicate that this group represents 26% of the U.S. population. As much as we don’t like to think about it, health issues are more likely to arise as we […]

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Uh No! I Have To Go!

As most of you can tell, I love writing and sharing my customer service knowledge. I thought about approaching several business-related magazines in regard to submitting articles for consideration. After an unsuccessful search of the website of a well-known national magazine for their article submission criteria, I decided to just call the publishing company. The […]

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He Put In The Effort To Find That Shirt!

Recently visited Jos. A. Bank located at 9668 Westheimer – Woodlake Square here in Houston, Tx to take advantage of a sale (70% off!). I was greeted by Nicolas Tobler with a resounding “How may I help you, sir?”. When advised of my reason for visiting the store, Nicolas proceeded to offer his assistance in […]

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