helloManaging for Great Customer Service
Managing for Great Customer Service

As a former customer service manager, I know the position requires one to possess a balance of operational knowledge and people skills. Both are necessary for insuring the best possible experience for both team members and customers. Here are a few tips on managing this balancing act: Remember that your employees are people. Often times […]

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helloVoice of the Customer
Voice of the Customer – Who’s Listening?

It‘s important to know how your customer feels about your product or service. Your customer’s voice bears paying attention to, as the success of your business depends upon your willingness to listen to how your customer feels about your product or service. It’s also important to monitor your operation for issues that may create negative […]

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helloCustomer Service in the Healthcare Industry
Customer Service in the Healthcare Industry

As one of America’s “baby boomers”, I often think about the healthcare industry’s role in meeting the medical needs of this group of citizens. Current statistics indicate that this group represents 26% of the U.S. population. As much as we don’t like to think about it, health issues are more likely to arise as we […]

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helloUh No! I Have To Go!
Uh No! I Have To Go!

As most of you can tell, I love writing and sharing my customer service knowledge. I thought about approaching several business-related magazines in regard to submitting articles for consideration. After an unsuccessful search of the website of a well-known national magazine for their article submission criteria, I decided to just call the publishing company. The […]

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