Come Back At 6am!

In anticipation of future trips out of the country, I searched online for the passport application procedure. The detailed instructions advised of my requirement to bring my application and other required documents to an acceptance facility (United States Post Office). Online information shows that the hours of operation for passport application are 9:00 am – […]

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5 Keys To Customer Retention

The purpose of being in business is to grow your business over time. I can’t think of too many businesses (not any really) where the goal is to open and remain exactly the same size. The most effective way to grow your business is by retaining your present customers. Customer retention is important to the […]

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The Hot Laundry Room Creates Havoc On The Cruise Ship

This story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain back to Galveston, Tx. After meeting in Barcelona and enjoying […]

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Consistency Creates Loyalty

One of the primary reasons that I continue to do business with certain establishments is that they execute in a consistent manner. It doesn’t matter if I have visited the establishment 4 or 40 times, the level of service remains the same. I can depend on receiving A++ customer service. Customers want the comfort of […]

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