Category: Business

Aug 07, 2024

Errol Allen

Most back-office problems are not people problems. They are process problems. When processes live in people’s heads instead of being documented, chaos follows: Work slows down Tasks get missed Customers feel the impact Employees get frustrated Companies don’t grow and then document processes.They document processes — then grow. ✅ Outcome #1: Work Falls Through the […]

Aug 28, 2023

Errol Allen

Most companies track KPIs — but KPIs alone don’t improve performance. KPIs only improve when they are connected to the process that creates the result. Without process connection, KPIs become: scoreboards instead of improvement tools lagging indicators instead of actionable metrics reporting exercises instead of accountability drivers If a KPI doesn’t change behavior in the […]

Jul 14, 2023

Errol Allen

Most businesses don’t fail because of bad employees. They fail because of bad processes. Processes get created unintentionally — through memory, habit, assumptions, and individual preference. As the business grows, what used to work when the team was small can no longer support the volume, speed, or complexity of operations. What shows up as “execution […]

Mar 24, 2023

Errol Allen

Most companies know they should document their processes. But they don’t. Not because the work isn’t important — but because documenting the process feels: Time-consuming. Overwhelming. Hard to start. So the business continues relying on tribal knowledge — the “unwritten rules” inside people’s heads. The risk?When key employees leave, the knowledge leaves with them. Companies […]