Employee Morale Does Create Customer Experiences

Jan 07, 2014

Errol Allen

It’s often been said that customer contact employees are key to creating great customer experiences. There is a lot of validity to this statement as customers depend upon the person with whom they interact to provide a high level of service. In continuing the series on the necessary ingredients for creating great customer experiences, let’s […]

Keys To a Great In-Home Service Experience

Dec 09, 2013

Errol Allen

There is a multitude of in-home service providers in today’s economy. Carpet cleaners, appliance installation/repair, and cable TV/internet service just to name a few. When providing in-home service at the customer’s residence, it’s important to have a plan for providing a great customer experience. Take the following into consideration when developing your plan. Communicate, Communicate, […]

Core Values – The Framework for Great Customer Service

Apr 02, 2012

Errol Allen

The establishment of core values for your business creates a framework from which you will operate and make daily decisions. In regards to providing great customer service, a good set of core values should include the following: 1. How we will treat each other within the company. 2. How we will treat our customers. In […]

Focus on the Customer

Apr 02, 2012

Errol Allen

A colleague from the local chamber of commerce shared this story. She purchased a Kindle Fire from a local electronics retailer as a Christmas present for her daughter but found it to be inoperative right out of the box. Upon returning to the store with her daughter and waiting in the long customer service line, […]