Tag: customer experience

Feb 28, 2016

Errol Allen

In these days of fierce competition, it’s crucial to do everything that one can to protect one’s customer base. The ability to retain customers is based on how well your internal operations run. While it’s important to smile and be nice to customers, it’s a good idea to make sure that your internal systems are […]

Feb 09, 2016

Errol Allen

Change is a natural part of any vibrant enterprise. New services or products can certainly contribute to a company’s bottom line. An important item to consider when making changes is the implementation strategy necessary to ensure a positive impact on both customers and employees. My Dad had a saying when I was a kid – […]

Dec 21, 2015

Errol Allen

I have witnessed this phenomenon more than once during both my corporate career and as a consultant. Team meetings are conducted without employee input. Even when prompted with “Does anyone have questions comments, employees are reluctant to speak up. The one sign that employees are either afraid of what may happen should they speak up […]

Mar 05, 2015

Errol Allen

As I sit in the front area of a client’s business watching the walk-in traffic, one effect is constant – the excited look on most customers’ faces! This client is a bakery and their products are beautifully displayed in glass cases. I’m watching crazy customers’ eyes widen as they approach the product cases. Some laugh […]