Tag: customer experience

Apr 02, 2013

Admin

It’s often been said that small businesses are the heartbeat of any growing economy. Nimbleness, less red tape, and quick decisions are some of the advantages of being a small business. When interacting with small business owners, quite naturally customer service becomes the topic of discussion. I’m often asked “Errol, should I go through all […]

Apr 02, 2013

Admin

In today’s world, more and more people are choosing to do everything from their smartphones. Ordering dinner, purchasing tickets, paying bills, making reservations, etc., and even more, etc.! What does this mean for service-related industries? Should this be a priority when developing or enhancing one’s customer service strategy? When your customer chooses to communicate in […]

Apr 01, 2013

Admin

Recently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my reason for being there. Before she even asked, I gave her the information required to […]

Feb 06, 2013

Admin

Recently my wife Theresa was having an issue with opening Word documents on her laptop. Since she is a virtual assistant, her laptop is the main tool in her toolbox. A few weeks earlier, my own laptop was attacked by a virus and was repaired by the guys at Texas PC Geeks. Theresa called these […]