Tag: Customer service

Jun 03, 2013

Errol Allen

Front-line personnel is tasked with providing a great customer experience – whether it be face-to-face, via phone, or web chat. An organization’s success at retaining customers is dependent upon the skills of those rendering service. Did you know that it’s important for your front-line personnel to be relaxed and confident during their encounters with customers? […]

Jun 03, 2013

Errol Allen

In order to be successful in any endeavor, one has to identify the essentials required to accomplish that feat. It’s the same in customer service. What essentials are required to create great customer experiences which lead to maximum customer retention? I’ll give you six characteristics that I feel are key ingredients. Reliability Customers expect product/service […]

Jun 03, 2013

Errol Allen

While assisting my wife in preparing for one of her workshops, it became apparent that a few more seats were needed. As I was familiar with this location, I proceeded to the storage room to retrieve the chairs but found the door locked. While speaking with the new receptionist in regards to gaining access to […]

Jun 02, 2013

Errol Allen

While doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints was “Tweeted”, they were very few responses from the company in question. Some of these companies are household names! It was as if all of the negative comments were visible for […]