Tag: Customer service

Jun 02, 2013

Admin

While doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints was “Tweeted”, they were very few responses from the company in question. Some of these companies are household names! It was as if all of the negative comments were visible for […]

May 06, 2013

Admin

My analytical inclinations lead me to ask lots of questions. Lots of questions! What often helps me to get the answers to these questions is data. It’s important to pay attention to data and even more important to get the story behind the data. Your bottom line is dependent upon your willingness to do so. […]

Apr 02, 2013

Admin

It’s often been said that small businesses are the heartbeat of any growing economy. Nimbleness, less red tape, and quick decisions are some of the advantages of being a small business. When interacting with small business owners, quite naturally customer service becomes the topic of discussion. I’m often asked “Errol, should I go through all […]

Apr 02, 2013

Admin

In today’s world, more and more people are choosing to do everything from their smartphones. Ordering dinner, purchasing tickets, paying bills, making reservations, etc., and even more, etc.! What does this mean for service-related industries? Should this be a priority when developing or enhancing one’s customer service strategy? When your customer chooses to communicate in […]