Tag: employee moral

Apr 02, 2012

Errol Allen

The establishment of core values for your business creates a framework from which you will operate and make daily decisions. In regards to providing great customer service, a good set of core values should include the following: 1. How we will treat each other within the company. 2. How we will treat our customers.  In […]

Apr 02, 2012

Errol Allen

A colleague from the local chamber of commerce shared this story. She purchased a Kindle Fire from a local electronics retailer as a Christmas present for her daughter but found it to be inoperative right out of the box. Upon returning to the store with her daughter and waiting in the long customer service line, […]

Apr 02, 2012

Errol Allen

In part one of this series, we focused on determining what’s important to your customers and utilizing surveys to allow your customers to speak about your product/service. In part 2 we will discuss two additional components of your customer retention game plan – your ability to deliver the agreed-upon product/service and the importance of regular […]

Apr 02, 2012

Errol Allen

There is a person that many businesses fear like the plague – the disgruntled customer. The disgruntled customer is that person who is not happy with your product/service and doesn’t mind letting you know how he/she feels either via phone call, face-to-face, or social media. Did you know that this customer is your best friend? […]