73 Ocean Street, New South Wales 2000, SYDNEY
Contact Person: Callum S Ansell
E: callum.aus@capital.com
P: (02) 8252 5319
22 Guild Street, NW8 2UP,
LONDON
Contact Person: Matilda O Dunn
E: matilda.uk@capital.com
P: 070 8652 7276
Genslerstraße 9, Berlin Schöneberg 10829, BERLIN
Contact Person: Thorsten S Kohl
E: thorsten.bl@capital.com
P: 030 62 91 92
In today’s world, more and more people are choosing to do everything from their smartphone. Ordering dinner, purchasing tickets, paying bills, making reservations, etc. and even more etc.! What does this mean for the service related industries? Should this be…
Read moreIt’s often been said that small businesses are the heartbeat of any growing economy. Nimbleness, less red tape and quick decisions are some of the advantages of being a small business. When interacting with small business owners, quite naturally customer…
Read moreRecently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my…
Read moreNow most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low…
Read moreNow I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not so great customer experience? The product or service did not meet your expectation. The service provider…
Read moreWhile doing a little test on what customers are saying live on Twitter regarding customer service, I noticed that while a multitude of complaints were “Tweeted”, they were very few responses from the company in question. Some of these companies…
Read moreRecently my wife Theresa was having an issue with opening Word documents on her laptop . Since she is a virtual assistant, her laptop is the main tool in her toolbox. A few weeks earlier, my own laptop was attacked…
Read moreThe are many ways to antagonize a customer – poor service, less than stellar product or the failure to keep the customer abreast of changes that impact the customer experience among others. One sure way to get on the customer’s…
Read moreI remember this conversation like it was yesterday. After advising a customer that I would be handling her insurance claim, she stated that she was advised that her policy did not allow for the usage of a rental vehicle. “I…
Read moreA key ingredient to success in the customer service industry is enthusiasm. This component is crucial to both gaining and retaining customers. Whether you’re on the phone, face to face, emailing or web chatting, your level of enthusiasm is apparent to your…
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Errol Allen Consulting’s main goal is to bring value to our clients through applying our expertise in managing people and processes.
