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helloPut Your Customer's Shoes On
Put Your Customer’s Shoes On

Now I want you to put your consumer hat on for a minute. How often have you as a consumer grumbled about a not-so-great customer experience? The product or service did not meet your expectation. The service provider was a little curt during the interaction. It was somewhat difficult to locate the items you wanted […]

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helloThink Long Term When Servicing Your Customer
Think Long Term When Servicing Your Customer

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]

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helloThe Impact Of Performance Goals On Customer Service
The Impact Of Performance Goals On Customer Service

Does this sound familiar? “I can’t possibly complete all of this work and meet the goals to receive a raise. It just doesn’t seem fair. I don’t think management understands what it takes to actually do this job”. Employees today are experiencing more stress than ever in this era of economic uncertainty. It’s very important […]

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hellowhat is good customer service
What Is Customer Service?

What Is Good Customer Service   While being interviewed on a local radio show, one of the co-hosts posed this question – “Errol, exactly what is customer service?” I don’t ever remember being asked that particular question but here’s my reply -“ Customer service is a methodology that when put in motion, creates a customer’s […]

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