Tag: happy customers

Apr 01, 2013

Errol Allen

Recently I visited a large well-known grocery store near my home to renew my vehicle registration. A simple transaction – or so I thought. After receiving the customary “Next in line please.” summons, I advised the young lady of my reason for being there. Before she even asked, I gave her the information required to […]

Mar 07, 2013

Errol Allen

Now, most people don’t know that besides being passionate about all things customer service, I’m also a photographer. In preparation for a recent event, I realized that it might be a good idea to acquire a lens that’s appropriate for low-light indoor photography. After researching online for the proper lens, I realized that the price […]

Feb 06, 2013

Errol Allen

Recently my wife Theresa was having an issue with opening Word documents on her laptop. Since she is a virtual assistant, her laptop is the main tool in her toolbox. A few weeks earlier, my own laptop was attacked by a virus and was repaired by the guys at Texas PC Geeks. Theresa called these […]

Jan 10, 2013

Errol Allen

The are many ways to antagonize a customer – poor service, less than stellar product or the failure to keep the customer abreast of changes that impact the customer experience among others. One sure way to get on the customer’s “bad side” is to use these dreaded words during interactions – “Sir/Ma’am – What you […]