Tag: Human resources

Jul 06, 2012

Errol Allen

Customer service is what drives the success of any business. Some would surely say, “No Errol, a great product or service concept drives the success of any business.” While that statement is somewhat true, a great product or service concept without great customer service is like expecting your beautiful garden flowers to flourish without your […]

Jun 14, 2012

Errol Allen

Laurenzo’s Restaurant, located at 4412 Washington Avenue here in Houston, Tx is a pleasant place to dine. My wife and I stop by occasionally when we’re out cruising. Our favorite waitress at Laurenzo’s is Candace Roberts. Candace’s customer service skills are second to none. We ask for her specifically when we drop in. Her personality and sense of […]

Jun 04, 2012

Errol Allen

During my career in the customer service industry, I’ve learned the value of leaders spending time on the front lines. Often as managers and executives, the tendency to be removed from what actually happens “in the trenches” is probably more of the norm than the exception. Position requirements and expectations often monopolize much if not […]

Jun 04, 2012

Errol Allen

While it is critical to provide great training for your customer contact personnel, both soft skills and task-specific skills, it is immensely important to create efficient customer service processes. This is key to both internal and external customer satisfaction. The goal should be: 1. To create processes that allow customer service personnel to provide timely […]