Tag: Human resources

Apr 15, 2024

Admin

In the fast-paced world of business, CEOs often find themselves immersed in high-level strategic planning, board meetings, and investor relations, leaving little time for direct interaction with employees on the front lines. However, there is immense value in CEOs spending a workday alongside their employees, gaining firsthand insight into daily operations, fostering connections, and driving […]

Sep 18, 2019

Admin

When I receive or am told of subpar customer service, I often wonder if the service provider is thinking about the long-term impact of this type of performance. Providing a service or product to your customers requires one to always think long-term. Customer service decisions made today impact your company’s future. Thinking long term first […]

Sep 28, 2018

Admin

Does this sound familiar? “I can’t possibly complete all of this work and meet the goals to receive a raise. It just doesn’t seem fair. I don’t think management understands what it takes to actually do this job”. Employees today are experiencing more stress than ever in this era of economic uncertainty. It’s very important […]

Aug 20, 2018

Admin

Front Line Employees During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to what I have to say anyway.” More often than not, these words were verbalized by a front-line employee. It’s important to appreciate and listen to your front-line employees. Here are […]