Tag: Human resources

Jun 04, 2012

Errol Allen

Having the right personnel interacting with your customers is crucial to long-term business success. Customers expect a certain level of service, so it’s important to have the right person in contact with your customers. Here are a few tips on hiring the right people to service your customers: Hire Attitude While it’s most common to […]

Jun 04, 2012

Errol Allen

In anticipation of future trips out of the country, I searched online for the passport application procedure. The detailed instructions advised of my requirement to bring my application and other required documents to an acceptance facility (United States Post Office). Online information shows that the hours of operation for passport application are 9:00 am – […]

May 01, 2012

Errol Allen

This story was provided by a Facebook friend who owns a travel agency. It seems as though cabins were booked by my friend for her and her husband as well as for several other couples on a trans – Atlantic cruise out of Barcelona, Spain back to Galveston, Tx. After meeting in Barcelona and enjoying […]

May 01, 2012

Errol Allen

As a former front-line customer service employee, I understand the feeling deep down inside that you may have when you’re not fully prepared to properly service your customers. Training must be a top priority to insure customer satisfaction and employee confidence. I have witnessed employee training that seemed geared toward getting employees in front of […]