Tag: Human resources

Oct 08, 2013

Errol Allen

Creating a great customer experience hinges on one’s ability to develop a well-oiled system. Two key factors of the system are the people working within the system and the people served by the system as both have expectations of the system. When expectations go unmet, gaps exist. Let’s talk about several of these gaps. What […]

Aug 07, 2013

Errol Allen

Most of us can remember being new hires at some point in our professional careers. Despite having the experience and or qualifications required for our new position, there’s still a bit of apprehension when one finds him or herself in this situation. It’s important for an organization to assist new hires in gaining confidence as […]

Aug 07, 2013

Errol Allen

While spending the day with an installation technician during my most recent consulting assignment, it became apparent that this individual was focused on the quality of his work. The way he took measurements and utilized his various tools were indications that he was interested in providing a quality installation. When asked the reason for his […]

Jul 10, 2013

Errol Allen

Recently my wife contacted a carpet cleaning company for service after receiving a promotional mailer. During the conversation, she was informed that this particular promotion was not available after a certain date, which by the way was the previous day. After hearing this news and reviewing the mailer, my wife advised the representative that she […]