Tag: process documentation

Dec 05, 2024

Errol Allen

In the service industry, customer satisfaction and operational efficiency are everything. From salons to repair services to professional consultations, every interaction counts. While many businesses focus on the service delivery itself, the time leading up to a customer’s visit often gets overlooked. However, this pre-visit period is critical. A well-designed customer pre-visit process can set […]

Nov 25, 2024

Errol Allen

In today’s fast-paced business landscape, efficiency and productivity are more critical than ever. Companies everywhere are exploring how automation can streamline operations, reduce costs, and free up employees to focus on more strategic tasks. However, not every process or step is a good candidate for automation. To get the best return on investment, it’s essential […]

Nov 19, 2024

Errol Allen

Handoffs are a critical part of any business process, involving the transfer of responsibility from one person, team, or department to another. Whether it’s handing off a customer order from sales to operations, transferring a patient between healthcare providers, or moving a project between departments, handoffs are moments of vulnerability in any workflow. Without proper […]

Nov 13, 2024

Errol Allen

In the business world, processes are often interconnected, involving multiple teams, departments, or individuals working together to achieve a common goal. Within these collaborative efforts, “handoffs” are essential touchpoints, where one party completes their part of the task and transfers responsibility to the next. These handoffs are more than just transitions—they are crucial process triggers […]