Tag: process documentation

Jan 20, 2025

Errol Allen

In today’s fast-paced business world, leaders are constantly juggling multiple responsibilities, from managing teams to strategizing for growth. Amid these demands, one often overlooked but highly valuable tool for effective leadership is process documentation. Creating clear, documented processes doesn’t just streamline operations—it empowers leaders to make better decisions, manage more effectively, and focus on what […]

Dec 05, 2024

Errol Allen

In the service industry, customer satisfaction and operational efficiency are everything. From salons to repair services to professional consultations, every interaction counts. While many businesses focus on the service delivery itself, the time leading up to a customer’s visit often gets overlooked. However, this pre-visit period is critical. A well-designed customer pre-visit process can set […]

Nov 25, 2024

Errol Allen

In today’s fast-paced business landscape, efficiency and productivity are more critical than ever. Companies everywhere are exploring how automation can streamline operations, reduce costs, and free up employees to focus on more strategic tasks. However, not every process or step is a good candidate for automation. To get the best return on investment, it’s essential […]

Nov 19, 2024

Errol Allen

Handoffs are a critical part of any business process, involving the transfer of responsibility from one person, team, or department to another. Whether it’s handing off a customer order from sales to operations, transferring a patient between healthcare providers, or moving a project between departments, handoffs are moments of vulnerability in any workflow. Without proper […]