Tag: process documentation

Why is the Customer Angry?

Why is the customer angry? I see so much information about how to handle an angry customer. My question is – Why is the customer angry? Are multiple customers angry about the same thing? Does anybody know? I spent a lot of my corporate career asking this question. There would be discussions regarding the need […]

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Top 4 Reasons for Broken Business Processes

Broken Business Processes Broken business processes create frustration for employees, customers, vendors, and suppliers. Here are the top four reasons for broken processes that appear during process mapping sessions. 1- Unmet Needs Can Damage Business Processes It is important to know what is required by each person performing tasks within the process. Unmet needs create […]

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