When Employees Encounter Poor Process Handoffs

Mar 14, 2024

Errol Allen

In the intricate dance of business operations, seamless transitions between different stages of a process are vital. These transitions, often referred to as handoffs, are critical moments where the baton of responsibility is passed from one individual or department to another. When executed effectively, handoffs ensure continuity, efficiency, and accuracy in the workflow. However, when […]

Unraveling the Impact of Dropped Handoffs in a Process

Mar 12, 2024

Errol Allen

In the intricate dance of business processes, handoffs are pivotal moments. They represent the seamless transfer of responsibility from one team member to another, akin to passing the baton in a relay race. However, when a handoff is dropped, it sends shockwaves through the entire process, creating a domino effect that can have far-reaching consequences. […]

helloprocess documentation - sops as a last step

Why Creating SOPs is the Last Step in Process Documentation

Aug 14, 2023

Errol Allen

Standard Operating Procedures (SOPs) are vital tools for organizations seeking to streamline operations, maintain consistency, and enhance overall efficiency. They act as comprehensive guides that outline step-by-step instructions for various tasks and processes. While SOPs are undoubtedly crucial, they should not be the starting point when documenting processes. Rather, they should be the culmination of […]

Why Companies Don’t Document Their Processes (and How to Fix It)

Mar 24, 2023

Errol Allen

Most companies know they should document their processes. But they don’t. Not because the work isn’t important — but because documenting the process feels: Time-consuming. Overwhelming. Hard to start. So the business continues relying on tribal knowledge — the “unwritten rules” inside people’s heads. The risk?When key employees leave, the knowledge leaves with them. Companies […]